TERMS AND CONDITIONS OF USE

In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the meanings ascribed to them:

"Platform" means the website, registration pages, community panel, online courses, and all related digital infrastructure, tools, and services operated under the name Theme Studio, accessible at www.themestudio.in and any sub-domains or associated applications thereof.

"Operator" or "We" or "Us" or "Our" means Theme Studio, a sole proprietorship based in Ranchi, Jharkhand, India, which owns and operates the Platform, provides the Agency Services, and is the creator, owner, and/or publisher of all Course Content made available on the Platform.

"Agency Services" means the e-commerce design, development, and related services offered by the Operator, including Shopify store design and setup, store redesign, platform migration, theme customisation, app integration, payment and shipping configuration, product uploads, post-launch support, and ongoing maintenance, as described on the Platform or in a written Proposal.

"Client" means any individual or entity who enquires about, registers for a consultation regarding, or purchases Agency Services from the Operator.

"Project" means a specific engagement for Agency Services agreed between the Operator and a Client, as described in the applicable Package or Proposal.

"Package" means a pre-defined bundle of Agency Services offered at a fixed price on the Platform (for example, Starter Store, Growth Store, or Studio Partner), with the inclusions listed on the Platform at the time of purchase.

"Proposal" means a written quotation, scope document, email, or message from the Operator describing the scope, price, timeline, and deliverables of a Project, which forms part of these Terms upon acceptance by the Client.

"Deliverables" means the store designs, configurations, customisations, code, content, and other work product created by the Operator for a Client under a Project.

"Content" means all audio-visual material, video lessons, lectures, tutorials, live or recorded sessions, presentations, text, images, downloadable resources, assignments, quizzes, study materials, and any other material created, produced, uploaded, streamed, or otherwise made available by the Operator through the Platform.

"Course" means a defined programme or unit of Content consisting of one or more videos, sessions, or instructional modules, offered by the Operator and made available to Learners upon Enrolment.

"Learner" means any individual or entity who registers on the Platform and obtains access to any Course or Content, whether paid or free.

"Subscription" means a recurring or one-time fee-based arrangement pursuant to which a Learner or Client gains access to one or more Courses, the Content library, or ongoing Agency Services, as specified at the time of purchase.

"Enrolment" means the act of a Learner registering for, and where applicable paying the fee for, a specific Course or Subscription plan.

"User" or "You" or "Your" means any Client, Learner, community member, visitor, or other person who accesses or uses the Platform.

"Payment Gateway" means the third-party payment processing service(s) integrated into the Platform (including Razorpay) through which fees are collected.

"Applicable Laws" means all statutes, rules, regulations, notifications, guidelines, orders, circulars, and judicial or quasi-judicial pronouncements in force in India, as amended or re-enacted from time to time.

"Prohibited Conduct" has the meaning assigned to it under Clause 12 of these Terms.

"Termination for Cause" means the cancellation of a Project or the revocation of a User's access to any Course, Subscription, or the Platform as a whole, by the Operator, on account of a violation of these Terms, Prohibited Conduct, non-payment, or any breach of Applicable Laws, as further detailed in Clause 13.

2.1 The Platform is owned, operated, and managed by the Operator, who (a) provides Agency Services directly to Clients, and (b) is the creator, owner, and/or publisher of all Content available on the Platform.

2.2 The Platform does not function as a marketplace, aggregator, or intermediary connecting third-party service providers or instructors with Users. All Agency Services are performed by or under the direct supervision of the Operator, and all Content is created, owned, and/or published by the Operator.

2.3 The Platform's registration, community, and payment pages are hosted on the TagMango platform, and payments are processed through the integrated Payment Gateway. TagMango and the Payment Gateway act as service providers to the Operator and are not parties to the contract between You and the Operator.

2.4 The relationship between the Operator and each User is a direct contractual relationship governed by these Terms, together with any applicable Proposal.

3.1 These Terms and Conditions constitute a legally binding agreement between You and the Operator. By accessing the Platform, registering for a consultation, accepting a Proposal, making a payment, purchasing a Subscription, or enrolling in any Course, You confirm and represent that:

You have read, understood, and accepted these Terms and Conditions in their entirety;

You are at least 18 (eighteen) years of age, or if below 18, that You have obtained the prior written consent of Your parent or legal guardian, who shall be bound by these Terms on Your behalf;

You are legally competent to enter into a binding contract under the Indian Contract Act, 1872; and

You agree to abide by these Terms and all Applicable Laws at all times while using the Platform.

3.2 If You are engaging the Operator or registering on behalf of a company, firm, or other legal entity, You represent that You have the authority to bind that entity to these Terms, and references to "You" shall include such entity.

3.3 The Operator reserves the right to amend, revise, or update these Terms at any time by posting the revised version on the Platform along with the revised effective date. Your continued use of the Platform following the posting of revised Terms shall constitute Your acceptance of such revised Terms. Projects already in progress shall continue to be governed by the Terms in force on the date the Proposal was accepted, unless otherwise agreed in writing.

4.1 The Operator, through the Platform, provides the following services directly to Users:

Agency Services

Free initial consultations and store planning sessions for prospective Clients;

Design, development, setup, and launch of Shopify e-commerce stores;

Redesign and optimisation of existing online stores;

Migration of stores from other platforms (such as WooCommerce, Wix, or custom websites) to Shopify;

Theme customisation, app integration, payment gateway and shipping configuration, and product uploads;

Post-launch support and ongoing maintenance, as specified in the applicable Package or Proposal;

Courses and Education

Access to video-based Courses, tutorials, and instructional sessions created by the Operator;

Live or recorded sessions, Q&A interactions, and community features supported by the Platform;

Downloadable study materials, resources, and ancillary learning content;

Course progress tracking, completion records, and certificates of completion (where offered);

General

Processing of payments through the integrated Payment Gateway; and

Customer support and grievance redressal services as set out herein.

4.2 The Operator reserves the right, at its sole discretion, to add, modify, suspend, or discontinue any Package, Course, feature, or service at any time, with reasonable prior notice where practicable. Such changes shall not affect Projects already in progress or Courses already purchased, save as required under Applicable Laws.

4.3 Courses and Content are intended for the personal, non-commercial, educational use of the enrolled Learner. Corporate or institutional licensing of Courses requires a separate written agreement with the Operator. Agency Services are, by their nature, provided for the Client's commercial use.

5.1 The initial consultation offered on the Platform is free of charge and creates no obligation on either party to proceed with a Project.

5.2 Following a consultation, the Operator may issue a Proposal setting out the recommended Package or custom scope, price, estimated timeline, and deliverables. Unless otherwise stated, a Proposal remains valid for 15 (fifteen) days from the date of issue.

5.3 The scope of a Project is limited to the inclusions listed in the applicable Package on the Platform or in the accepted Proposal — including, where applicable, the number of products to be uploaded, the number of apps to be integrated, the number of revision rounds, and the duration of post-launch support. Any work requested outside the agreed scope shall be treated as additional work and shall be quoted and agreed in writing before commencement.

5.4 Prices displayed on the Platform are fixed for the scope described. Custom requirements shall be priced in the Proposal and shall not change without the Client's written agreement.

6.1 To register for a consultation, enrol in a Course, or access Content, Users must provide accurate, current, and complete information, including their name, a valid email address, and a valid mobile number, and where applicable a secure password.

6.2 By providing Your mobile number, You consent to being contacted by the Operator on WhatsApp, by phone call, and by SMS regarding Your enquiry, consultation, Project, Enrolment, or account, as further described in the Privacy Policy.

6.3 You are solely responsible for maintaining the confidentiality of Your account login credentials and for all activities conducted under Your account. You agree to notify the Operator immediately at support@themestudio.in of any unauthorised access to or use of Your account.

6.4 The Operator reserves the right to refuse, suspend, or terminate registration of any person or entity at its sole and absolute discretion, without any obligation to provide reasons.

6.5 Each User is permitted to maintain only one active account. The creation of multiple accounts for the purpose of circumventing restrictions, exploiting promotions, or misrepresenting identity shall constitute grounds for immediate Termination for Cause without refund.

6.6 The Operator may, in compliance with Applicable Laws including the Prevention of Money Laundering Act, 2002, and RBI guidelines, require verification of identity or other Know-Your-Customer (KYC) information from Users prior to or during their use of the Platform.

7.1 Fee Structure

The Operator shall display all applicable fees for Packages, Courses, and Subscription plans on the Platform or in the Proposal prior to purchase. The Operator reserves the right to revise fees at any time, provided that a change in fee shall not affect an accepted Proposal, a Project in progress, or an already-paid Subscription period.

7.2 Project Payment Schedule

Unless otherwise agreed in writing in the Proposal, Agency Services are payable as follows:

50% (fifty percent) of the Project fee as an advance payment, payable before the Project commences; and

50% (fifty percent) of the Project fee as the final payment, payable before final handover and launch of the store.

A Project shall commence only after the advance payment has been received in full. Final Deliverables, including transfer of store ownership and removal of the Operator's access restrictions, shall be released only upon receipt of the final payment.

7.3 Third-Party Costs

Package and Proposal prices cover the Operator's professional services only. Third-party costs — including without limitation Shopify subscription fees, domain registration, paid themes, paid apps, stock images, and transaction or gateway charges — are the Client's responsibility and are payable by the Client directly to the respective providers, unless expressly included in the Proposal.

7.4 Course and Subscription Fees

Course and Subscription fees are payable in full at the time of Enrolment, unless an instalment or recurring plan is offered and selected at checkout.

7.5 Payment Processing

All payments are processed through the third-party Payment Gateway integrated into the Platform. By completing a transaction, You agree to the applicable terms and conditions of the Payment Gateway provider. The Operator does not store Your credit or debit card details and shall not be liable for any errors, delays, or failures on the part of the Payment Gateway.

7.6 Goods and Services Tax (GST)

All fees are exclusive of Goods and Services Tax unless explicitly stated otherwise. GST, where applicable, shall be levied and collected in accordance with the Central Goods and Services Tax Act, 2017, the Integrated Goods and Services Tax Act, 2017, and applicable State GST Acts, and the applicable amount shall be displayed at checkout or in the invoice.

7.7 Auto-Renewal of Subscriptions

Subscription plans, unless designated as one-time or non-recurring, may auto-renew at the end of each subscription period. By subscribing, You authorise the Operator to charge the then-applicable renewal fee to Your payment method on file. You may cancel auto-renewal at any time before the next renewal date through Your account settings or by writing to support@themestudio.in, subject to the refund provisions in Clause 8.

7.8 Late and Failed Payments

If a payment fails or a Project payment is not made when due, the Operator reserves the right to pause the Project, suspend or restrict access to the Platform or Content, and withhold Deliverables until the outstanding amount is paid in full. Project timelines shall be extended by the period of any such delay.

8.1 Agency Services — Client-Initiated Cancellation

(a) A Client may cancel a Project and receive a full refund of the advance payment if the cancellation request is submitted in writing to support@themestudio.in within 48 (forty-eight) hours of making the advance payment and before the Operator has commenced work on the Project.

(b) Once 48 (forty-eight) hours have elapsed from the advance payment, or once the Operator has commenced work on the Project (whichever occurs first), the advance payment becomes non-refundable, as it is applied towards planning, resource allocation, and work performed.

(c) If a Client cancels a Project after commencement, the Client shall remain liable for payment for all work completed up to the date of cancellation, in proportion to the Project fee. Where the advance payment does not cover the value of work completed, the Operator may invoice the difference. Any Deliverables completed up to that point shall be handed over only upon settlement of all outstanding dues.

(d) Final payments made towards a Project are non-refundable once the final Deliverables have been handed over or the store has been launched.

8.2 Agency Services — Operator-Initiated Cancellation

If the Operator is unable to complete a Project for reasons within its control and unrelated to any breach by the Client, the Operator shall refund the advance payment in proportion to the work not completed, or, at the Client's option, provide Deliverables of equivalent value.

8.3 Agency Services — Client Inactivity

If a Project remains inactive for more than 30 (thirty) consecutive days due to the Client's failure to provide required content, access, feedback, or payment, the Operator may treat the Project as paused. Resumption shall be subject to the Operator's availability and a revised timeline. If the Project remains inactive for more than 90 (ninety) days, the Operator may treat the Project as cancelled by the Client under Clause 8.1(c).

8.4 Courses — Learner-Initiated Cancellation

A Learner may apply for a refund within 7 (seven) days of the initial purchase of a Course, subject to the following conditions being cumulatively satisfied:

The Learner has not accessed or consumed more than 20% (twenty percent) of the Course content;

The refund request is submitted in writing to support@themestudio.in; and

The Learner has not previously availed of a refund for the same or another Course within the same calendar year.

8.5 Subscriptions

A Subscription may be cancelled at any time. Upon cancellation, access shall continue until the expiry of the then-current paid billing period. No refund shall be payable for the unexpired portion of a subscription period.

8.6 Processing of Refunds

Approved refunds shall be processed within 7 (seven) to 10 (ten) business days to the original payment method, subject to the timelines of the Payment Gateway and the Client's or Learner's bank.

8.7 No Refund on Termination for Cause

If the Operator terminates a Project, Subscription, Enrolment, or Platform access on account of Termination for Cause, no refund shall be payable for any fees paid, whether in full or in part, and any remaining access period shall be forfeited.

8.8 Operator-Initiated Discontinuation of Courses

If the Operator discontinues a Course for reasons unrelated to any violation by the Learner, the Operator shall, at its discretion, provide a pro-rated refund or access to an alternative Course of equivalent value.

9.1 Timelines

Most standard Projects are completed in approximately 21 (twenty-one) days from the Project Start Date. The "Project Start Date" is the date on which the Operator has received both (a) the advance payment and (b) all content, materials, and access required to begin work. All timelines are good-faith estimates and not guarantees. Timelines may be extended due to delays in receiving Client inputs, feedback, or approvals; changes in scope; or issues with third-party platforms beyond the Operator's control.

9.2 Client Responsibilities

To enable the Operator to deliver the Project, the Client agrees to:

Provide all required materials — including product details, images, pricing, brand assets, logo, written content, and business information — in a timely manner and in a usable format;

Provide necessary access or collaborator permissions to third-party platforms (such as Shopify, domain registrars, and app accounts) where required;

Review work submitted by the Operator and provide consolidated feedback within 3 (three) to 5 (five) business days of each submission;

Ensure that all content, images, trademarks, and materials provided by the Client are owned by the Client or properly licensed, and do not infringe the rights of any third party; and

Make all payments when due.

9.3 Revisions

Each Package includes the number of revision rounds specified on the Platform or in the Proposal. A revision means a refinement to the agreed design and configuration within the approved scope. A change in overall design direction, the addition of new pages, sections, features, or products beyond the agreed scope, or changes requested after final approval shall constitute additional work under Clause 5.3.

9.4 Approval and Handover

Upon completion of the agreed scope, the Operator shall present the Deliverables to the Client for final approval. Deliverables shall be deemed accepted if the Client does not raise written objections within 7 (seven) days of presentation. Handover, launch, and transfer of ownership shall occur upon receipt of the final payment.

9.5 Post-Launch Support

Post-launch support included in a Package covers the correction of defects in the Deliverables as delivered by the Operator, for the period specified in the Package. It does not cover new features, new designs, content updates, third-party app or platform changes, or issues arising from changes made by the Client or any third party after handover. Support beyond the included period is available under a separate maintenance arrangement.

9.6 No Guarantee of Business Results

The Operator designs and builds stores using conversion-focused best practices. However, sales, traffic, revenue, and other business outcomes depend on numerous factors outside the Operator's control, including the Client's products, pricing, marketing, and market conditions. The Operator does not guarantee any specific level of sales, conversions, traffic, or business results.

10.1 Project Deliverables

Upon receipt of the full and final payment for a Project, ownership of the custom designs, configurations, and content created by the Operator specifically for the Client shall transfer to the Client. Until full payment is received, all Deliverables remain the exclusive property of the Operator, and the Client is granted no right to use them.

10.2 Third-Party and Pre-Existing Materials

Third-party elements incorporated into Deliverables — including Shopify themes, apps, fonts, stock images, plugins, and open-source code — remain subject to their respective licences, which the Client is responsible for obtaining and maintaining. The Operator's pre-existing tools, code libraries, templates, know-how, and methodologies remain the property of the Operator, and the Client receives a non-exclusive licence to use them solely as incorporated into the Deliverables.

10.3 Client Materials

The Client retains ownership of all content, trademarks, and materials provided to the Operator, and grants the Operator a licence to use them solely for the purpose of delivering the Project.

10.4 Portfolio Rights

The Operator reserves the right to display completed Projects — including the Client's store name, store link, logo, and screenshots — on the Platform, on social media, and in marketing materials as examples of its work. The Client may withdraw this permission at any time by written notice to support@themestudio.in, following which the Operator shall remove such material within a reasonable period.

10.5 Course Content

All Content available on the Platform is created, produced, and/or owned by the Operator and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other Applicable Laws. The Operator reserves all rights in and to the Content.

10.6 Limited Licence to Learners

Subject to payment of the applicable fees and compliance with these Terms, the Operator grants each Learner a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and view the Content strictly for their own personal, non-commercial, educational purposes during the active period of their Enrolment or Subscription. This licence does not include any right to:

Download, copy, store, or cache Content except as expressly and technically permitted by the Platform;

Reproduce, redistribute, re-upload, transmit, broadcast, or otherwise make the Content available to any third party;

Modify, adapt, translate, reverse-engineer, or create derivative works based on the Content;

Use the Content for any commercial purpose, including training, coaching, or re-teaching others for gain; or

Remove, alter, or obscure any copyright notice, trademark, or proprietary legend on the Content.

10.7 Platform Technology and Brand

No right, title, or interest in the Platform's underlying technology, software, user interface, domain name, brand name, trade marks, or trade names is transferred to any User by virtue of these Terms.

10.8 User-Generated Contributions

To the extent the Platform allows Users to post comments, questions, reviews, testimonials, or other contributions, each User grants the Operator a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, and moderate such contributions for the purposes of operating, promoting, and improving the Platform. Users warrant that their contributions do not infringe any third-party rights and are not otherwise unlawful.

10.9 Consequences of Infringement

Any unauthorised use of the Content or Deliverables shall constitute a serious breach of these Terms and shall entitle the Operator to effect Termination for Cause without refund, in addition to pursuing all available civil and criminal remedies under the Copyright Act, 1957, the Information Technology Act, 2000, and other Applicable Laws.

11.1 The Operator's collection, use, storage, sharing, and protection of personal data — including its use of WhatsApp for communication and its use of advertising and analytics technologies such as the Meta Pixel and Google Analytics — is governed by the Privacy Policy available at https://themestudio.in/privacy-policy, which forms an integral part of these Terms.

11.2 The Operator handles all personal data in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other Applicable Laws.

11.3 Users have the right to request access to, correction of, or deletion of their personal data, and to withdraw consent, subject to Applicable Laws, by writing to the Operator at support@themestudio.in.

12.1 Users shall not use the Platform, any Content, any Deliverables, or any interactive feature for any purpose that is unlawful, abusive, harmful, disruptive, or otherwise in violation of these Terms or Applicable Laws. The following conduct is expressly prohibited and each shall independently constitute "Prohibited Conduct":

Harassment and Abuse: Engaging in any form of harassment, intimidation, bullying, threatening behaviour, stalking, or abuse directed at the Operator, its team, other Users, or any third party, through any medium including the Platform's interactive features, WhatsApp, email, or social media.

Hate Speech and Discriminatory Conduct: Posting, transmitting, or disseminating any content that promotes, incites, or glorifies hatred, violence, or discrimination against any individual or group on the basis of religion, race, caste, sex, gender, sexual orientation, disability, national origin, or any other protected characteristic.

Defamation and Malicious Communication: Publishing, transmitting, or communicating any defamatory, libellous, or maliciously false statements about the Operator, the Platform, other Users, or any other person.

Intellectual Property Infringement: Downloading, recording, copying, reproducing, distributing, re-uploading, publicly displaying, or creating derivative works of any Content, in whole or in part, without the prior written consent of the Operator; or using Deliverables before full payment has been made.

Unlawful Client Materials: Supplying to the Operator, for use in a Project, any content, images, trademarks, or products that infringe third-party rights, are counterfeit, or are otherwise unlawful.

Unauthorised Account Sharing: Sharing, lending, selling, or otherwise providing account credentials or Course access to any third party who has not independently enrolled on the Platform.

Fraudulent Activity: Engaging in any fraudulent conduct, including misrepresentation of identity, raising chargebacks or payment disputes in bad faith, exploiting free consultations or refund policies dishonestly, or making false representations to the Operator.

Technical Disruption and Cyberattacks: Using bots, scrapers, crawlers, automated tools, or any form of hacking, phishing, or denial-of-service attack to disrupt, damage, gain unauthorised access to, or extract data from the Platform, in violation of the Information Technology Act, 2000.

Obscene and Sexually Explicit Material: Transmitting, uploading, or circulating any sexually explicit, obscene, or pornographic content through any feature of the Platform.

Spam and Solicitation: Using the Platform's communication or community features for unsolicited commercial messages, spam, chain letters, or any other form of mass unsolicited communication.

Impersonation: Impersonating the Operator, its team, or any other person or entity, or falsely representing one's affiliation with any person or entity.

Malware: Uploading, transmitting, or otherwise introducing any virus, worm, Trojan horse, spyware, ransomware, or other malicious code to the Platform.

Any Other Abusive Conduct: Engaging in any other conduct that the Operator, in its reasonable judgement, considers abusive, harmful, disruptive, or contrary to a productive and respectful working or learning environment.

12.2 The Operator's reasonable determination of whether any conduct constitutes Prohibited Conduct shall be binding, save for any legal remedy available to the User under Applicable Laws.

13.1 Operator's Right to Terminate

The Operator reserves the right to suspend, restrict, cancel, or permanently terminate a Project, a User's access to any Course or Subscription, or access to the Platform as a whole, in any of the following circumstances:

The User has engaged in or is reasonably suspected of engaging in any Prohibited Conduct as defined in Clause 12;

The User has violated any provision of these Terms or any Applicable Laws;

The Client has failed to make any payment when due, and such failure continues for more than 15 (fifteen) days after written reminder;

The User has engaged in harassment, abuse, or threatening behaviour towards the Operator, its team, or any other User;

The User has made defamatory, false, or maliciously misleading statements about the Operator, the Platform, or its services in any forum or medium;

The User has infringed the Operator's intellectual property rights;

The User has engaged in fraudulent conduct, including bad-faith chargebacks, identity misrepresentation, or exploitation of refund or consultation policies;

A court, tribunal, or competent governmental or regulatory authority has directed such suspension or termination; or

The Operator determines, in its reasonable discretion, that the continued engagement is not viable due to the User's conduct.

13.2 Effect of Termination

Upon termination for any reason:

All licences granted to the User under these Terms shall immediately cease, except for Deliverables already fully paid for and handed over;

The User must immediately stop accessing the Platform and any Content;

Any Deliverables not fully paid for shall remain the property of the Operator and shall not be handed over;

The Operator may delete the User's account and associated data, subject to the data retention obligations under Applicable Laws; and

The Operator reserves the right to refuse future engagements or registrations from the User.

Provisions of these Terms that by their nature are intended to survive termination — including Clauses 8 (Refunds), 10 (Intellectual Property), 11 (Privacy), 14 (Disclaimers and Liability), 16 (Governing Law), and 17 (General Provisions) — shall continue in full force and effect.

14.1 The Platform and all Content are provided on an "as is" and "as available" basis. While the Operator endeavours to ensure the quality of all Agency Services and Content, the Operator makes no representation or warranty, express or implied, regarding fitness for a particular purpose or the achievement of any specific commercial, educational, or professional outcome.

14.2 The Operator shall not be liable for:

Any failure to achieve specific sales, revenue, traffic, or business outcomes from a store built or optimised by the Operator, or specific educational or professional outcomes from any Course;

Any outage, change, pricing revision, policy change, or discontinuation of features by third-party platforms including Shopify, TagMango, Razorpay, app providers, hosting providers, or domain registrars;

Any interruption, downtime, error, or unavailability of the Platform or the Client's store due to technical failure, maintenance, or causes beyond the Operator's reasonable control;

Any loss of data, loss of profits, loss of goodwill, or any indirect, incidental, special, consequential, or punitive damages arising from or in connection with the Agency Services, the Platform, or the Content;

Any claims arising from content, images, trademarks, or products supplied by the Client; or

Any act, error, or omission of a third-party Payment Gateway, internet service provider, or other third party.

14.3 The Operator's total aggregate liability to any User for any claim arising under or in connection with these Terms shall not exceed the total fees actually paid by that User to the Operator for the specific Project, Course, or Subscription giving rise to the claim.

15.1 The Operator acknowledges its obligations under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. In accordance with these obligations:

The Operator shall clearly display all material information relating to its Packages, Courses, fees, timelines, and refund policy before a User completes a purchase;

The Operator shall not engage in unfair trade practices or misleading advertising;

The Operator shall maintain a mechanism for Users to raise complaints and grievances; and

The Operator has designated a Grievance Officer, whose details are set out below.

15.2 Grievance Officer:

Name: Rajat Tirkey

Designation: Owner

Email: support@themestudio.in

Postal Address: THEME STUDIO, NEW SHANTIPUR, BYPASS ROAD, DIBADIH, RANCHI, JHARKHAND, 834002

Contact Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

15.3 All complaints and grievances shall be acknowledged within 48 (forty-eight) hours of receipt and resolved within 30 (thirty) days, in accordance with the Consumer Protection Act, 2019.

16.1 These Terms and Conditions and any dispute, claim, or controversy arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes), shall be governed by and construed exclusively in accordance with the laws of India.

16.2 The parties shall make sincere efforts to resolve any dispute amicably through good-faith negotiation within 30 (thirty) days from the date on which either party notifies the other in writing of the existence of a dispute.

16.3 If the dispute is not resolved through negotiation within the period specified in Clause 16.2, either party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996, as amended, before a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be Ranchi, Jharkhand, India, and the language of arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.

16.4 Notwithstanding the arbitration clause above, either party may approach a court of competent jurisdiction for urgent interim or injunctive relief, and nothing in this Clause shall prevent a consumer from approaching the appropriate Consumer Commission under the Consumer Protection Act, 2019.

16.5 Subject to the foregoing, the courts at Ranchi, Jharkhand, India shall have exclusive jurisdiction over any matter arising from or in connection with these Terms.

17.1 Entire Agreement. These Terms and Conditions, together with the Privacy Policy, any accepted Proposal, and any other policies expressly incorporated herein, constitute the entire agreement between You and the Operator with respect to the subject matter hereof, and supersede all prior negotiations, representations, and understandings between the parties. In the event of a conflict between these Terms and a Proposal, the Proposal shall prevail in respect of the specific Project to which it relates.

17.2 Severability. If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remainder of the Terms shall continue in full force and effect.

17.3 Waiver. No failure or delay on the part of the Operator in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy.

17.4 Assignment. The Operator may assign or transfer its rights and obligations under these Terms to any successor entity, acquirer, or affiliate. A User may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of the Operator.

17.5 Subcontracting. The Operator may engage freelancers or subcontractors to assist in delivering Agency Services, provided that the Operator remains responsible for the Deliverables and for the confidentiality of the Client's information.

17.6 Confidentiality. Each party shall keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with a Project, and shall use it only for the purpose of performing or receiving the Agency Services.

17.7 Force Majeure. The Operator shall not be in breach of these Terms or liable for any delay or non-performance resulting from events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorist acts, strikes, governmental actions, power or internet outages, or failure of third-party service providers or platforms.

17.8 Notices. All formal notices to the Operator shall be sent to support@themestudio.in or to the Operator's registered address. Notices to Users shall be sent to the email address or WhatsApp number provided at registration, and shall be deemed received upon transmission confirmation.

17.9 Relationship of Parties. Nothing in these Terms shall create any partnership, joint venture, agency, employment, or franchise relationship between the Operator and any User. The Operator acts as an independent contractor in providing Agency Services.

17.10 Language. These Terms are drafted in and shall be interpreted in the English language. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.

17.11 Electronic Contracts. These Terms constitute a valid and legally binding agreement under the Information Technology Act, 2000. Electronic acceptance of these Terms — including by clicking "I Agree", registering, making a payment, accepting a Proposal by email or message, enrolling in any Course, or otherwise using the Platform — constitutes a valid and enforceable electronic contract under the said Act and the Indian Contract Act, 1872.

For all queries, notices, or communications relating to these Terms and Conditions, please contact the Operator at:

Theme Studio

THEME STUDIO, NEW SHANTIPUR, BYPASS ROAD, DIBADIH, RANCHI, JHARKHAND, 834002

All Enquiries: support@themestudio.in

Contact Hours: Monday – Friday, 9:00 AM to 6:00 PM IST